MISSING REFUNDS!!

I use this bus every single work day. However, close to the end of last year I kept on getting penalties even though I tapped out correctly!

This would cost me 30 points at a time! and because I got a penalty for something that isnt my fault, I would lose all my points and get another penalty because the initial penalty put me in a minus.

I've sent through the refund forms as I should and I got no response other than they are working on it. Its been almost two months and I still dont have my refund?!

I sent through two refund requests which is 60 points I should get back

SORT THIS OUT ASAP! the last time you guys deducted points which wasnt my fault again, you sorted it out within 3 days, why is it taking so long now?????

Here is my my citi card number, sort it out!

********** ********** 65 Meghan Craig ********** 564 **********