Disgusting and poor service

The service of this transport is horrible,I reported the incident and I received the mail from the person by the name of Heleena Abel's,and her response was total a mess. The bus left me at Civic centre to Vredehoek and it was the last one. I arrived at the terminal and the bus arrived,the driver decided to open the doors after 5 min she arrived, first passenger entered the bus as we were following with another chap the door immediately closed. We asked the driver to open while he was busy with his cellphone and ignore and continued to his phone. I beg him to press a bell so that someone can open the doors, again he was so polite and advised me is leaving ,after we stood at the terminal more than 10 min waiting for the bus yo arrived as well to leave. This company is full of **** with no customer service and I beg to another passanges to stop using this poor service delivery The told me about the footage and when I requested it they advise me to go to the police station. Thanks for the **** service see me no more. ***