City of Cape Town

City of Cape Town :

A person living in SA, according to law, is allowed a trickle of water, if disconnection has taken place.

You were phoned on 31.10.19/17h08 Ref: ***********901 Spoke to Gavin Brookes. He logged that a disabled pensioner requires his legal trickle of water. He sounded very nice on phone and extremely helpful. Pensioner was told it would take 24-48 hours.

Monday 04.10.19 /11h53- NO TRICKLE yet, which is against this person's constitutional right. Spoke to Andiswa. Apparently, although Ref. No. correct, it was not logged. Thank you gavin brookes.

Andiswa attempted to give this pensioner another Ref. No. , which pensioner refused to accept. Had same been accepted, it would give COCT another +48 hours to give pensioner, his trickle of water. Andiswa apparently spoke to her Team Leader, who had the following to say: All old meters no longer have the ability, to give a trickle of water. That the law is incorrect. Only meters with blue lids, can now give a trickle.

Honestly, we ask you, with tears in all our eyes, what absolute drivel.

This pensioner might be disabled but, his sharp brain, has never been questioned. This pensioner did warn Andiswa, should this matter not be resolved within the hour, it would be put on Social Media, including Hallo Peter. This disabled pensioner is waiting, not with bated breathe, he assures us.