Bus schedules and staff very uninformed

This morning my pregnant girlfriend was on her way to work on time for the bus, got to the Table View station waiting for a Waterfront bus, there was no bus available. She was on time and no buses were available and only express buses. She was 45 minutes late for work, the staff at the stations were not informed and the call center denied there being any complaints when she called in to inform them about the situation. Furthermore she is pregnant and there are no ushers to direct the pregnant women on the red seats and they have to be stressed out by men and people who sit in seats not allocated for them. This morning someone bumped into her and according to the policy they( MyCiti are not liable for any injuries sustained on their buses) meaning that if the bus burst into flames because of lack of service, as some of these buses are in terrible shape, the consumers and commuters' families can do nothing? Someone needs to look into the matter as they keep charging commuters and not delivering the service they charge for