Blocked CARD, BAD SERVICE and Employee ATTITUDE

<p>hi.</p> <p> </p> <p>I am not one to usually complain as I understand that the competency and knowledge that is associated with most people who have been placed within the public service delivery sector is not up to par.</p> <p> </p> <p>However, I m really unhappy with the way the MyCiti staff operates. My card was blocked by one of your consultants, I had told her that it had been according to her expense and that you should be fixing it.</p> <p> </p> <p>I have spent thousands every month on the travelling expenses,just as many of us do when using your services, so why are we being subjected to such ****ty service?</p> <p> </p> <p>Last night, I had left work after a late shift, had missed my bus after having to explain to your consultant that I had asked to be refunded. She just gave me attitude and had stated that it is not her issue, i was forced to then purchase a different card with a single trip.</p> <p> </p> <p>Fix this, please.</p> <p> </p> <p>Thanks</p>