Invalid Reason for Claim Rejections

i sent an email on the 16th September to [Email Removed] requesting the reason for rejecting my claims, i followed up on my email on the 22nd Sep. Till then i still havent recieved any feedback. Our gems premium is relatively high ,i never expected such incompotence.<br> staff like Jenine (Complaints),and Clement from mycaresolutions read my email but simply ignored it. <br> the last query i had was my care reversing a claim 4 months later which they reprocessed after i asked why. how can i trust that my medical aid is processing claims correctly?