AW
Andre W

1 reviews | Active since Apr 2013

24 Jan 2017, 12:53

Dissapointment with cruise booking

<p>I have just retrurned from a 3 day cruise on the MSC Simfonia booked through mycapetownstay and Edge Travel. I booked and paid for an ouside cabin and when we embarked, I realised I was booked in an inside cabin. I phoned the agent I booked through, who then realised that there was a mistake made with the booking of the cabin. This mistake really spoiled the experience for me.</p> <p>This was my first cruise and i wanted to experience everything there is to it. I was also irritated by the fact that I had to go and queue for 35minutes to try and get an upgrade if I wanted another cabin. This was a total waste of my time since the ship was fully booked. I was told by the agent that I shall get reimbursed, but that is not going to change the experience. I was planning to do another cruise, but I am afraid that this experience has left a bitter taste in my mouth.</p>

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