WORST SERVICE EVER - Charging Me While I'm OFFLINE and Ignoring Complaints

I am extremely disappointed with My Voltage.

My meter has been disconnected and I have been OFFLINE since yesterday with NO electricity, yet my money on the My Voltage App keeps decreasing. I am literally being charged for electricity I am NOT receiving. How is this fair?

What makes it worse is that I have been complaining about the SAME issue every single week and NO ONE attends to my query. No feedback, no call back, no technician sent. They just ignore you after taking your money.

This is daylight *******. You pay for a service you don't get, and when you complain, you get silence.

If you are thinking of using My Voltage - DON'T. Their customer service is non-existent and their billing system is questionable.

I am now escalating this to NERSA because I have had enough.