MO
Machiel O
1 reviews | Active since May 2014
18 Nov 2024, 21:23
Poor/bad service delivery
We utilized MyVoltage's services at a block of flats for six years and experienced service ranging from fair to good. At the end of 2023, MyVoltage requested that we terminate our contracts. We agreed and secured a new supplier within 10 months.
However, over the past four months, MyVoltage ceased payments to us despite continuing to collect funds. I have made numerous attempts to resolve this issue, including phone calls, WhatsApp messages, and emails directed to senior management, middle management, and the accounts department. Initially, senior management provided limited responses, but communication improved temporarily. Unfortunately, over the past month, there has been no response and no resolution regarding the unpaid funds. The amount runs to almost six figures.
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Replies (3)
My Voltage's replyOfficial
22 Nov 2024, 11:16Dear Machiel,
Thank you for outlining your concerns and providing the opportunity to address them.It is important to note that at the end of our contractual relationship, the trustees requested that we continue assisting temporarily until a new service provider was secured.
During this interim period, despite rendering services, no billing was issued, and consequently, we did not receive any remuneration for our efforts.Furthermore, the scheme has denied us access to retrieve our equipment, which has further complicated the situation. Due to this, our management made the decision to cease any further payments and terminate all services until this matter is resolved.
We understand the frustration this situation may have caused and remain open to finding a mutually agreeable resolution. We are committed to engaging constructively and encourage further discussions to address these issues promptly.
Thank you for outlining your concerns and providing the opportunity to address them.It is important to note that at the end of our contractual relationship, the trustees requested that we continue assisting temporarily until a new service provider was secured.
During this interim period, despite rendering services, no billing was issued, and consequently, we did not receive any remuneration for our efforts.Furthermore, the scheme has denied us access to retrieve our equipment, which has further complicated the situation. Due to this, our management made the decision to cease any further payments and terminate all services until this matter is resolved.
We understand the frustration this situation may have caused and remain open to finding a mutually agreeable resolution. We are committed to engaging constructively and encourage further discussions to address these issues promptly.
My Voltage's reply22 Nov 2024, 11:16
Official
Dear Machiel,
Thank you for outlining your concerns and providing the opportunity to address them.It is important to note that at the end of our contractual relationship, the trustees requested that we continue assisting temporarily until a new service provider was secured.
During this interim period, despite rendering services, no billing was issued, and consequently, we did not receive any remuneration for our efforts.Furthermore, the scheme has denied us access to retrieve our equipment, which has further complicated the situation. Due to this, our management made the decision to cease any further payments and terminate all services until this matter is resolved.
We understand the frustration this situation may have caused and remain open to finding a mutually agreeable resolution. We are committed to engaging constructively and encourage further discussions to address these issues promptly.
Thank you for outlining your concerns and providing the opportunity to address them.It is important to note that at the end of our contractual relationship, the trustees requested that we continue assisting temporarily until a new service provider was secured.
During this interim period, despite rendering services, no billing was issued, and consequently, we did not receive any remuneration for our efforts.Furthermore, the scheme has denied us access to retrieve our equipment, which has further complicated the situation. Due to this, our management made the decision to cease any further payments and terminate all services until this matter is resolved.
We understand the frustration this situation may have caused and remain open to finding a mutually agreeable resolution. We are committed to engaging constructively and encourage further discussions to address these issues promptly.
MO
Machiel O's updateReviewer Update
23 Nov 2024, 07:48I'm surprised about your answer. Surely you are not in the same office as Willie & Kie. Maybe we should take it further if we don't receive our money.
1. To which billing are you referring? We were on prepaid and therefore no billing is required. In case you don't know, tenants buy prepaid. You get the money and commission. The balance must be paid to our account. We didn't receive that amount of +/- R 100 000.00. Which billing?
2. The scheme couldn't deny access. It is every day and all day open. No one approached us. You had free access. Please ask your maintenance guy, George. I was constantly in communication with Willie until you just collected money and stop paying us.
3. No mutual agreement is required. Just pay what you need to pay. You say you're committed. When not answering my WhatsApp messages, calls, and emails for the past 2 months.
1. To which billing are you referring? We were on prepaid and therefore no billing is required. In case you don't know, tenants buy prepaid. You get the money and commission. The balance must be paid to our account. We didn't receive that amount of +/- R 100 000.00. Which billing?
2. The scheme couldn't deny access. It is every day and all day open. No one approached us. You had free access. Please ask your maintenance guy, George. I was constantly in communication with Willie until you just collected money and stop paying us.
3. No mutual agreement is required. Just pay what you need to pay. You say you're committed. When not answering my WhatsApp messages, calls, and emails for the past 2 months.
MO
Machiel O's update23 Nov 2024, 07:48
Reviewer Update
I'm surprised about your answer. Surely you are not in the same office as Willie & Kie. Maybe we should take it further if we don't receive our money.
1. To which billing are you referring? We were on prepaid and therefore no billing is required. In case you don't know, tenants buy prepaid. You get the money and commission. The balance must be paid to our account. We didn't receive that amount of +/- R 100 000.00. Which billing?
2. The scheme couldn't deny access. It is every day and all day open. No one approached us. You had free access. Please ask your maintenance guy, George. I was constantly in communication with Willie until you just collected money and stop paying us.
3. No mutual agreement is required. Just pay what you need to pay. You say you're committed. When not answering my WhatsApp messages, calls, and emails for the past 2 months.
1. To which billing are you referring? We were on prepaid and therefore no billing is required. In case you don't know, tenants buy prepaid. You get the money and commission. The balance must be paid to our account. We didn't receive that amount of +/- R 100 000.00. Which billing?
2. The scheme couldn't deny access. It is every day and all day open. No one approached us. You had free access. Please ask your maintenance guy, George. I was constantly in communication with Willie until you just collected money and stop paying us.
3. No mutual agreement is required. Just pay what you need to pay. You say you're committed. When not answering my WhatsApp messages, calls, and emails for the past 2 months.
My Voltage's replyOfficial
25 Nov 2024, 08:53Good morning Machiel,
Thank you for your response.
We have sent you an email with the recon and proof of payment - ticket # 42505
Have a smart day!
Thank you for your response.
We have sent you an email with the recon and proof of payment - ticket # 42505
Have a smart day!
My Voltage's reply25 Nov 2024, 08:53
Official
Good morning Machiel,
Thank you for your response.
We have sent you an email with the recon and proof of payment - ticket # 42505
Have a smart day!
Thank you for your response.
We have sent you an email with the recon and proof of payment - ticket # 42505
Have a smart day!