1 reviews | Active since Sept 2015
MyVoltage is the worst sub metering business for residential units
My voltage is meant to be this ground breaking app or business for sub metering a lot of residential units.
This app has been nothing but headache over billing and over charging and I cannot even begin to talk about the staff whose turn around time takes forever and have no regard for their clients.
They have over charged me before where my water, electricity and sewer was over 3000r for a one bedroom apartment for a person who only stays there twice a week.
This month they have outdone themselves they have disconnected my water and electricity claiming I owe over R 97 000 000. But the best part is them taking over a week to resolve it’s the management Willie Du Plooy who doesn’t take my calls or follow up and just says it’s not his responsibility. The administration is so poor. Who can cut off your utilities for owing r97 000 000.
Who will pay for the food that has gone bad in my fridge because of something I told them about last week to date it hasn’t been resolved.
My Volt is the worst system ever and will make residential units lose clients cos who will want to stay at a place that uses this system. With this unpleasant ongoing experience from MyVoltage I’m definitely ending my contract with @Sandtonapartments because I refuse to be inconvenienced when I’m a paying customer.
We deeply apologize for the inconvenience caused by the disconnection of your electricity. We understand the frustration this has caused and appreciate your patience as we work to resolve the issue.
Our team has reviewed your account, and we have identified the source of the billing concern. The error has now been corrected, and your account is in good standing.
Once again, we sincerely apologize for the disruption this has caused. We highly value your service and are committed to ensuring this does not happen again. Please do not hesitate to reach out if you have any further questions or concerns.
Kind regards,
MyVoltage Team
We deeply apologize for the inconvenience caused by the disconnection of your electricity. We understand the frustration this has caused and appreciate your patience as we work to resolve the issue.
Our team has reviewed your account, and we have identified the source of the billing concern. The error has now been corrected, and your account is in good standing.
Once again, we sincerely apologize for the disruption this has caused. We highly value your service and are committed to ensuring this does not happen again. Please do not hesitate to reach out if you have any further questions or concerns.
Kind regards,
MyVoltage Team
