**** of a company

Booked a return flight to Budapest for next to nothing. Should have known it was too good to be true with a **** company like My Trip. Within 24 hours of making the booking I received an email to say my seat on the return flight had been cancelled because it was fully booked but the outward hadn’t and so I was asked to re book a new return flight… shock the prices had gone up way more than they were originally. However what was more strange was that my original return flight was still available to purchase online at the original cheap price.. I questioned the customer service team (might I add who were near IMPOSSIBLE to get hold of) who advised that their system hadn’t yet updated. Pretty poor system in my opinion allowing more people to waste their hard earned money purchasing flights that aren’t even available. Long story short I pushed to get my refund and was advised it would be impossible to get one and if I wanted to cancel my remaining flight, then I wouldn’t get a refund. However upon asking to have my issue escalated, I received an email the next day with an apology as well as confirming a refund was being made for the entire trip. So…. Despite what the customer service team tell you… don’t believe it. You’re fully well entitled to get your entire refund if one of your flights is cancelled or changed because they can’t fly you out to a country and leave you out there. I will never ever book with this company again, A) for the difficulty of getting in contact with their customer service team and B) for the **** they present their customers. Posting this review for those still trying to get their money back…. Seems like there’s a lot of them! Shame on you My Trip!