Complaint

Worst experience ever with this agent, I booked a flight for July 2021 and due to covid 19 restrictions had to cancel the ticket and it was convert into an open ticket. On the 28th September 2021 I called them for a rebooking, received a payment link and I payed the fee. And the service agent confirmed receipt of payment on the day telephonically. I have not received my ticket todate. And only to be told the ticket is not booked and I didn’t pay, what the ****ery? You wait long hours before the call is being picked up, their response time on emails is wrack.