1 year later and still no refund on cancelled flights

It’s been 12 months since we have had to cancel our trip due to COVID and to date we have not been assisted successfully by MyTrip to get our refund from the Kenyan Airways Airline. Every time we enquire about the progress we are told that the airline is that it’s in a status that the airline must process. Trying to reach them by telephone is next to impossible. Nobody cares. Please be warned and do not use their services if this is how long it has taken us to get a refund or just some help.