Poor and unreliable service

I don't even want to give them a star rating, but for the person in order, I will give him a star. I ordered a Samsung 15kg top-loader washing machine for R6999.00 on the 24th of July 2024 and paid through Peach Payment. On Monday, the 29th of July 2024, I received an email that the item would be delivered on the 1st of August 2024. I phoned on the 2nd of August, and the person online indicated that they don't use Pargo deliveries anymore and that their driver should deliver it on the 8th of August. I phoned again on the 8th of August and was directed to the driver's cellphone number, and he said it wouldn't be possible to deliver on the day. He promised that it would be delivered on the 12th of August. I phoned again on the 13th of August and obtained a cellphone number from someone in the order department who promised I would be a priority for delivery on the 16th of August. I sms the same person on the 16th, 19th, 22nd and 30th of August about the delivery. I also emailed the order department on the 7th and 22nd of August. I received a response on the 23rd that they have a logistics problem and are prepared to refund me within 48 hours. I emailed and phoned to enquire about the refund on the 27th and 30th of August 2024. Only on the 2nd of September 2024, I received an email requesting my bank details, which I provided the same day. On the 9th of September, they confirmed that my refund was being processed. I sent another two emails about non-payment on the 16th and 19th of September. Today is the 19th of September after 15h00, and no payment has been made. I am very frustrated by this company and will never recommend it to anyone.