Horrific experience and unnecessary stress

Horrific Service and ZERO online or aftermarket support. I purchased a Fridge on 2 August 2024... heard nothing until i called them on 16 August and was assured its being dispatched. I called again on 27 August and was told it was JUST dispatched and i can expect delivery 29 August Its 4 September and NOTHING I call their office everyday... no answer. I send emails, no response. Their online live chat.. NOBODY responds! Do i go make a case at SAPS??? I paid R13000 for and item and i dont know if i am even getting my item! Im horrified to be honest. This must be hands down the worst online purchase experience for me EVER I would love for someone from this business to give me a call on my cell ***.. please