Terrible service

I am very disappointed with the service received from MySubs. Received a one year subscription for Runners world as a gift in March already. Full subscription was paid upfront. At first there was a delay in processing the "application" with many excuses for it not being processed yet. During the month of July we still received nothing and i contacted them, they then claimed that the delivery address was not easily accessible because it's an office block (which still doesn't make sense as we get all other parcels delivered there without problem). This is now 4 months after we subscribed. They did not attempt to contact me during these 4 months to ask that we change address and simply did not deliver anything the the past 4 months. How am i supposed to know that you have an issue with the address if it is not communicated to the client. Eventually they contacted me and i changed the address for their convenience. When after the promised delivery within 3 days did not happen by day 7 i simply had enough of the pathetic service, after insisting on cancelling my subscription with full refund. Then suddenly they come knocking on my door to deliver our first issue, still a no show for the previous issue that they simply did not deliver. The courier had such a bad attitude towards me as if this bad service we have been receiving is all our fault. I don't know whether the problem is with MySubs itself or with the courier, but i really suggest that if it's the courier you make use of another service provider. Either way i will never suggest somebody to take out a subscription with MySubs after the terrible service we are receiving from them.