JH
Jo H

1 reviews | Active since May 2016

04 May 2016, 19:29

Poor service - be carefull

Number of problems experienced i.e. Paid for magazine not delivered. Customer service no more automated replies - be carefull - there are beter service providers around

0
Replies (2)
My Subs
My Subs's reply05 May 2016, 04:14
Official

Good Morning Jo, 

Could you please provide me with some more information so I can investigate your complaint as I do not have your email address or name and surname on our system that you have used here.  If you could mail me directly on *** with the following information I can investigate and revert to you as soon as possible today.

  1. Your email address you used when you placed your order on MySubs
  2. A contact telephone number
  3. The magazine that you subscribed to and if you have it handy your order number. We represent numerous publishers for both print and digital subscriptions.

Kind regards

Samantha Bain

Commercial Manager

My Subs
My Subs's reply05 May 2016, 05:09
Official

HI Jo

Another follow up mail, we cannot get through to you on the mail address you have provided. Please can you contact me directly on the mail address provided above. We have checked all our mail servers and we have no record of any contact from you. 

Kind regards

Samantha Bain

Commercial Manager