Poor service

Poor service. Did not receive notification that subscription is close to expiring. The printed copy of huisgenoot gets delivered to an very elderly lady. Phoned numerous times requesting updates on delivery. Was paid online in February. Phoned 18 march requesting why delivery has not taken place. First excuse was finance department did not allocate the payment yet, phoned on 20 March again, second excuse was I.T department issue, load shedding affecting mails. Phoned 25 March, lady will request delivery service to do special delivery, phoned again 27 March, she will follow up and return. Elderly people that cannot go to shops rely on these delivery services heavily. Every single year when the subscription is renewed, there is always a delay, non delivery, or accounts that has not been allocated.

My subs division are supplying absolutely ********** service to the public that spend hard earn money on the online services.