NO FEEDBACK

I subscribed for electronic package Kaboedel on 31 July with instruction for payment to go through on first of the month.<br> Payment went through on 31 July 21h52 and again on 1 August 01h10. I queried this on 2 August and got an automated response that feedback will be given in 8 hours, needless to say this never happened. After phoning my problem was forwarded by Samantha to finance department on 3 August. I again sent e-mail on 10 August for which I received read receipts from both Chervonne and the finance department on 4 August. It is now 13 August and still no response. If this is the way business is done I would rather cancel my subscription?<br>