1 reviews | Active since Dec 2016

23 Mar 2017, 12:43

My Sub - WILL NEVER ARRIVE

<p>Life is busy - so when you want to read a magazine, you don't have time to go to 700 different stores looking for the magazine you want. Enter My Subs - because no longer can you subscribe to a magazine with the magazine, no, you have to do it through an entirely different company.</p> <p> </p> <p>On the 1st Of March 2017 I placed my annual order for the Cosmopolitan and paid my fees via credit card. On the 17th of March 2017 (13 business days later) I sent an email to there customer services ********** enquiring whether or not they have an update for me, because after THIRTEEN business days, my profile on there webpage still said my order was being prosessed.</p> <p> </p> <p>This morning, 23 March 2017, after SEVENTEEN (17) business days, I decided to call them. After calling them - SUDDENLY my order was processed and now I will begin receiving my magazine in MAY! Two months after I've placed my order.</p> <p> </p> <p>Why did I even have to email or call them in the first place? Bad customer service. Such a pity so many magazines and newspapers trust them, especially since printed media is dying.</p>

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Replies (1)
My Subs
My Subs's reply23 Mar 2017, 14:42
Official

Good Afternoon Helene,

Our apologies for the inconvenience incurred in this matter. Following our earlier telephony, your subscription was activated shortly after your order was placed. All is in order and we can assure you that no issues would be missed as a result of the delayed notification received.

The subscription commences with the May 2017 issue, but receipt can be expected from middle April 2017. Reason for this is that subscribers receive the magazines through the post before it goes on sale and the March 2017 issue already had been scheduled for delivery when you had placed the order.

Do let us know if you have any further questions.

Kindest Regards,

MySubs Support

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