How long is 8 hours?

Item: My Subs
Rating: 1

<p>I e-mailed a query to My Subs on 16 May 2016 and received an automated response that the query will be responded to within 8 working hours. A few days later I have not received any response, so I sent my query again on 19 May 2016. I once again received the automated response, but still no-one has rep**** to me. This is totally unacceptable! What do I need to do to get a response from them? Do they really not need customers???</p>

Helpful (0)

Replies (3)

My Subs's replyOfficial

23 May 2016, 08:11

We have received your complaint and will investigate and revert as soon as possible.

The MySubs Support Team

My Subs's reply23 May 2016, 08:11

Official

We have received your complaint and will investigate and revert as soon as possible.

The MySubs Support Team

My Subs's replyOfficial

23 May 2016, 08:31

HI San Marie

Just to confirm the team has been in touch and your enquiry has been resolved. Our apologies for the delay.

Kind regards

The My Subs Support team

My Subs's reply23 May 2016, 08:31

Official

HI San Marie

Just to confirm the team has been in touch and your enquiry has been resolved. Our apologies for the delay.

Kind regards

The My Subs Support team

's updateReviewer Update

23 May 2016, 09:05

My query has been resolved very fast and efficiently within the hour! I am very satisfied with their response, although I would have preferred it to have been resolved the first time around.

's update23 May 2016, 09:05

Reviewer Update

My query has been resolved very fast and efficiently within the hour! I am very satisfied with their response, although I would have preferred it to have been resolved the first time around.