Pathetic customer service from My Spar customer care and Cinnamon Square

“Well firstly i had a bad day and just lost my job cause i didnt make target so in went to cinnamon square Spar and bought longlife milk cause it was on special.got to the till and paid and as i left the till the one box broke and all the milk fell out.one cashier rushed and got me a new box so i put it in my trolley and walked out.as i entered the door the manager shouted at me that i cant take that,as if i stole it,in front of other customers.she only replaced one box and gave me the dripping box to take.when i got home i realised another milk was leaking and it was soaking my car seats and took me some time to get rid of the smell.i totally lost my temper which i know was wrong but it my worst customer service experience from a well known brand and i never expected to be treated like i stole the milk.” This was my complaint to customer service on 25 jan.they gave me this reply:” Hi Werner, we're sorry to hear that. Our customer care team would like to look into your comment and ask that you please send us your contact details including email address. Thank you.” I messaged them again on 1 march with the following:” Great follow up...dissapointed in my spar’s client service.this was the worst service i ever got in a shop.would have thought they would just replace the milk but instead made a fool out of me.done with spar” Their response:” Hi Werner, thanks for bringing this to our attention. Please elaborate on your complaint so we can get our customer care team to intervene asap. Thank you.” On 2 march i recieved this message:” Good day Werner, please see your case ref. no: CC***. You can track your complaint using your case ref. by contacting customer care directly on *** or ***. Thank you.” By 12 march i tried to check my case ref number but it seems the email they gave me doesnt even exist.it says:”sorry we unable to deliver youre message to the following address.recipient address rejected.access denied” Would have thought customer care at a big company like spar would have been better than this.its unacceptable service and im wont be supporting my spar anymore in the future.apart from cinnamon square spar where my incident took place i can also mention the poor service and much more expensive than the surrounding spars.also on the gordonsbay community page on facebook you will find lots of complaints about gordonsbay spar.