Complain

Hi am launching a complain based on your services that spar offer I wanted to do a cash back of R1200 they couldn't help me all the told me was they can't me b4 12:00 and it was Saturday 26/09/2020 10:30 I even talked to the supervisor visor she said she can't help how does Diepsloot spar works is it not working as other spars