Worst service and a mountain of lies

I have ordered a Philips CPap apnea machine from My Sleep in December 2020. The company has send an invoice to my medical aid which was paid by the fund but I did not receive my instrument. After numerous calls, e-mails and even visits to M Sleep, I still did not receive my instrument. I was supp**** with numerous different excuses and promises to be updated on the progress of my order. Nothing! Worst service ever and they have been paid! Visited their offices today - all closed up. Automated voice answering message directing you to send an e-mail. I don't know if any of their other offices are operational. I expect the worse.