Terrible after-sales service from My Sleep.

I ordered a new CPap machine in November 2019. On 28 November 2019 I received the notification from my medical aid that this had been paid. To this day (19 June 2020), I have yet to receive the CPap machine, nor has there been any communication with me from My Sleep about the status of the order. Quick to get the money, but their after-sales service is ABYSMAL.