Worst online shopping experience ever!! Total *******.

I ordered the Iris tunic and was quite surprised by the terrible quality. I paid R830 for the dress and after hand washing it it shrunk 2 sizes. There customer care is also appalling. First they said they would check the instructions and never got back to me. They said they would refund me but then also never sent the details and just didnt reply to any of my messages from that point. Worst online shopping experience ever!! Stay away!!!