A nightmare online shopping experience. Avoid at all costs!

If I could give a negative rating, I would...

I placed my order (a dress & a bikini) on 14 Oct 2018. The order confirmation said to expect up to 10 working days for delivery. At the 10 working day mark I started following up on my order & had to constantly do so from my side until finally my order arrived on 8 Nov (almost a calendar month later).

Out of the two items, the dress was OK. Not great quality, but OK. But the bikini was this weird thick t-shirt like material & the fit was really bad. I contacted them immediately to arrange an exchange for something else (because they don't typically do refunds). I struggled for a week to get a response from them & eventually tried contacting them via their Instagram account. Finally someone there gave me the details on how to arrange an exchange (something which is not detailed on their website).

I sent the bikini back a day later and then struggled for a further 2 weeks to get the exchange finalised and get confirmation that the skirt I wanted to swap it out for was on its way.

All the while I would either get no response for days, or completely false information about where my exchange was.

20+ emails later & way too many Instagram messages, I still don't have the skirt. They finally agreed to refund me my money today, but also got a call from their owner who acted like she wanted to understand the situation, but proceeded to talk over me without even allowing me to get a word in, then started screaming at me, calling me a bad client before telling me never to shop with them again.

It was ironic, because I had already decided to never shop from them anyways & really didn't need this rude woman to do any further convincing on the matter.

I really wish I had checked out Hello Peter before ordering from them. The experience has been nothing but painful & I highly recommend that you avoid them at all costs.