INJUSTICE AND PAYMENT REFUND

On day of booking being on 12.3.2019, while on our way to the hotel several calls were made to the Hotel. There was no answer, as a result being about 8hrs away to that Hotel, I had to return back. I still continuously tried calling thereafter leading up to the next week and still with no avail. Finally I ended up at the bank, to query my payments made to the hotel. On day that I managed to get hold of the Hotel and was then informed that their phone lines were down. I informed them of the above and needed to be refunded of two payments made to them of R750 and R985, of which I had to send a email. Upon that i had to follow up several times . I had always been promised by Staff called Amanda that the manager will get back to me , with no avail this day. Eventually this week I received an email as below: To: ********** Subject: FW: My Pond Hotel, Port Alfred Hotel Reservation Confirmation ********** Dear Mrs Sadayan I hope this email finds you. With regards to your request for refund, unfortunately this was a late cancellation and therefore we cannot refund the money back to your account. Should you have any further queries, please feel free to contact us. Kind Regards, Nkusi

From: Front Office ********** Date: 2019/03/27 08:52 (GMT+02:00) To: ********** Subject: FW: My Pond Hotel, Port Alfred Hotel Reservation Confirmation **********

Kindly assist in this matter.

Thanking you in advance