Bad customer seservice

I had purchased 2 items from this store of which one was not what was shown on the website it was the birthday party props and the other one was a happy birthday bunting sign of which was spelt incorrectly instead of happy it said hapry.. I did call the store back last week around the 28th 29th of October to advise of this and unhappy I was about what I received compared to what I had actually seen online when I did the purchase. However the lady advised me that they will be sending another bunting through which I received on the Thursday of which that was also spelt incorrectly and once again I reported it . She advised that I send the items back with the courier which I did and when called back they advised that the refund had been processed on tuesday the 5th of November and will reflect on the Wednesday which was a lie because I called back to say that the money wasn't yet in my account... I was liasing with sherryl the manager asovella and Andrew who both that they have informed the boss of my issue .. I called again spoke to Lauren who advised that the boss did the transaction from and fnb account and that the money would reflect after hours so I explained to her that my company banks with fnb and I'm capitec and it does not take that long for the money to reflect ... then she advised that she will call the boss again ..I called the next day and Andrew advised that the boss is out as she has a death in the family and that as soon as she gets to nelspruit she would make the payment year still nothing was done I called Andrew again and ge told me that he will get a hold of her sherryl smsed me this morning on the 8th to tell me she apologizes for the delay but will do the transaction as soon as she gets available however I have messaged her numerous times and she isn't replying to my SMS and I have once again called andrew and advised him of this and he said that he tried calling her however no answer .. so from my side first they lie to me and secondly a week later I have still not received my refund this is such bad customer service. I want to know when my money is going to be paid back to me and no one can answer me