1 reviews | Active since Feb 2024
Refund my deposit for Sizuki Dzire which I never had
On the 19th of January 2024 I made deposit of R7500 for Suzuki Dzire as I was in conversation with Palesa on whatsapp pertaining the car and I was told the car is available and I must come and make deposit and have the car as per adverti*****t . I met with palesa and make deposit but now I was told that ,they don't have Suzuki Dsire how ever I can have Nissan almera for time being as they are waiting for Suzuki Dzire ,which will be available on the 22nd of January 2024. I took Nissan almera to work with for that time being ,while waiting for the car I paid deposit for . I was told I would pay R2800 weekly but to my surprise, the invoice that I got from my next car was different from what Palesa said I would pay as it was R 2945.00. Never the less I paid the money without any challenges even though it was not what we agreed upon .I struggled to get my money back from my next car after I went to their offices to request the rest of the money that came from card payment , on the 1st of February the request was made but it took my next car a week to pay me the money that belong to me after they took their money and the only time the called me was on the 7th of February 2024 when they realized that there is no enough money for weekly payment on the bolt account and I told them that they must reconcile R1743.57 that they owe me to cover R1295.28 , it was when the payment that I waited for came it my bank account.
1. When you advertises the cars, you said the car are available (which is not true ) because I never receive the car I paid deposit for .
2. I was told I would receive my payment every Wednesday (which i never receive it and i had to struggle to get even the statement from my next car )
3. Failed to reconcile the account and choose to call me to demand payment even though you are holding the payment that I was suppose to receive week ago .where do you think I get money from for fuel if you delay my payment?
4. Failure to acknowledge Drivers as partners but mistreated them as fools that they are not worthy of your attention or their problems are not worthy to be entertained, but run in to conclusion without facts and lack of customer service your employees.
I don't want anything connected to my next car , I return the car on Friday the 9th of February 2024 , and in my bolt account there is R1393.00, take your money for Wednesday and Thursday and remove me from your fleet , send me my balance and return my deposit for Suzuki Dsire that I never got as the deposit I was paying for the car . As my next car you failed to provide me with the product I requested and paid for . Please remove me from your fleet so I can link my car back to bolt .
