Breach of Contract and Unfair Practise and Treatment by Mynextcar

I app**** for a car to use under Bolt at my nextcar in October 2023 as a way to try and make a living.One and a half months later they called me and told me that I must come and collect a car on 18 December 2023. The deal was I use the car for Bolt and I cash in or pay them 1685 rands every week for the Bajaji Quete vehicle.After receiving the vehicle I used the vehicle for only 2 weeks and the my nextcar office immobilised the vehicle on the 2nd of January 2024 a day after New year's day.I phoned their office where the guys who immobilise the vehicle operate from I was informed that I was behind on payments so the vehicle had been immobilised and they will come immediately to collect the vehicle the same day.

That day they didn't come and the following day they didn't appear.I then made a call on the 8th of January 2024 to the my nextcar call centre I talked to the lady in the office(I forgot to ask her name)She informed me that since I owed my next car 1685 Rands plus 500 rands intiation fee in the 2 weeks I used their vehicle it had been immobilised and the vehicle will be collected that same day.She told me that since the vehicle was still in my care they will continue charging me the rental fee.

I asked her how that was possible because they knew I was not working because they had immobilised their vehicle on 02 January 2024.She said unfortunately those are the rules.I told her this was 1.a breach of Contract because they immobilised the vehicle and I could not use it anymore and 2.They had delayed in collecting the vehicle even after I had called them to collect their vehicle. She said there was nothing she could do except send what she Called the REPO team to come to my house and repossess the car immediately,as for the days 2 January up to 8 January 2024 I was going to be charged rental fees.I waited for the repo team,they didn't turn up that day. I made several calls again and again on different days to the office they told me the repo team is on the way.

On the 18th of January at 0930hrs,I made another call at their office because I had noticed that they were still sending me bills and rental fees for the same vehicle they had locked and immoblised and I was not using.I asked the Woman on the other end why they were still sending me the bills for the car rental when they had switched off the car and they knew because of that I was not working or using the car??She told me that for as long as the car was in my possession they will continue charging me the rental fee.I told her it doesn't make any sense because they immobilised the vehicle and they were supposed to collect the vehicle the same day and minute they had immobilised it and at the same time stop charging me for the use of the vehicle they had locked.She apologized and said it was not up to her to cancel the money I had been charged from 02 January 2024 to the 18th of January 2024.However the car will be collected that same day 18 January 2024.Needless to say the car was not collected that day or the following day.I called several times to the call centre still no action was taken until the 25th of January 2024.A group of guys from the Repo team came to my hiuse at first they refused to identify themselves and I told them I can't allow them into my yard to collect the car until they had properly identified themselves.Eventually they identified themselves and I called their office to confirm then I surrendered the Bajaji Quete vehicle to them and they Switched it on and drove away in it.

To my surprise a week later my next car send some Lawyers who identified themselves as from Credit Intel to me saying that I owe my next car R14 516.73 and that I should pay the money with immediate effect,if I don't they told me of unspecified action to be taken against me.I told them I will go and communicate with my nextcars at their offices to lodge a dispute and Complaint.

I finally managed to go to mynextcar offices in Randburg and I was assisted by a Lady called Kiga after doing her investigations she told me that indeed there was no clear reason why I had been charged all those days,how ever she was going to talk to her superiors and get back to me and send me an email with an adjustment to the money I owe my nextcar. So far I am still waiting for the mynextcar offices to get back to me with a way forward.

I was not happy with the way mynextcar handled the issue especially switching off and immobilising the vehicle only 2 weeks after giving me the car to do business.Then claiming that I owe them 14 516.73 Rands.