Disgusting, rude, dishonest company

I paid for a statue of me at Comicon 2018. When it arrived, it was shocking, a real embarrassment and nothing like me at all. The colour was a very very dark shade of dirty brown. Even my attire was nothing like the one I wore. I had paid extra for digital enhancement. When I complained to them, they said they will refund me and that I must send the statue to a certain address. I tried returning it to the address given and no one knew the person on whose name they asked me to send it to. I sent many emails to them and got no response thereafter. Eventually, I told them I will meet them at Comicon 2019 and return the statue to them there. I was very disappointed with their attitude. When I approached the person at the stand, he was terribly rude to me. He took the statue back but refused to give me any proof or slip that he took it back. He insulted me and my parents, saying we were stupid. He refused to refund me. After Comicon, I contacted him again and he said he couldn’t refund me because he didn’t receive my emails. He wanted proof of it. I sent all the emails back to him. He still refused to refund me. Eventually out of frustration, I contacted the Comicon organisers and he became furious and enraged that I had told Comicon about what he did. He said I could take him to the small claims court or anywhere because he didn’t care a damn. After Comicon spoke to him, he eventually refunded me a portion of the money. I’m not happy at all because why should I suffer a loss when it was due to their incompetence that my statue was so ugly. He was very very rude to me, a female and I felt humiliated and abused by his tone and words. I have lost faith and trust in this company. I hope other people don’t get caught in their trap. I am requesting that My Mini Me immediately refunds me the outstanding amount that they owe me as I did nothing wrong. It was they who couldn’t do their job properly so they should refund me the full amount. Sadly, their attitude shows me how unconcerned they are about their clients and in customer satisfaction. I wish that Comicon and Rage etc should screen their tenants before letting us innocent people get ********** by con artists. We trust the Comicon and Rage brands and therefore feel that their tenants are also trustworthy. My confidence has been shattered!