AB
Anthonie B
1 reviews | Active since Nov 2020
03 Nov 2020, 11:21
Stay Away... Far Away
The worst experience you will ever experience. 6 months ago, I requested an empty cylinder to be collected, this was the 5th of May. I was assured that they will pick up the empty cylinder the following day, of-course absolutely nothing happened. i requested this again, this time, absolutely NO response. Now, 6 months down the line and they want to charge me almost 800 for rental, of an EMPTY cylinder.
Please stay clear away from these people.
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Replies (4)
My Gas's replyOfficial
03 Nov 2020, 13:02Good afternoon Anthonie B.
I hope you are well.
We thank you for your response, we apologize profusely for the experience that you received with us.
Please note that this matter has been passed along to customer care and they will take it further.
I hope you are well.
We thank you for your response, we apologize profusely for the experience that you received with us.
Please note that this matter has been passed along to customer care and they will take it further.
My Gas's reply03 Nov 2020, 13:02
Official
Good afternoon Anthonie B.
I hope you are well.
We thank you for your response, we apologize profusely for the experience that you received with us.
Please note that this matter has been passed along to customer care and they will take it further.
I hope you are well.
We thank you for your response, we apologize profusely for the experience that you received with us.
Please note that this matter has been passed along to customer care and they will take it further.
AB
Anthonie B's updateReviewer Update
04 Jan 2021, 10:42Received another invoice, and of course, the empty cylinder has not been collected. I had to return the cylinder myself. At least I am rid of these people and they refuse to correct the invoice for the "almost a year" empty cylinder rental. Please people, stay FAR away from them.
AB
Anthonie B's update04 Jan 2021, 10:42
Reviewer Update
Received another invoice, and of course, the empty cylinder has not been collected. I had to return the cylinder myself. At least I am rid of these people and they refuse to correct the invoice for the "almost a year" empty cylinder rental. Please people, stay FAR away from them.
My Gas's replyOfficial
04 Jan 2021, 12:01Good day Sir.
I viewed your profile and escalated the problem in November as we were struggling to collect empty cylinders. Will you please send me your email address so I can solve this problem and find out where the miscommunication was?
I viewed your profile and escalated the problem in November as we were struggling to collect empty cylinders. Will you please send me your email address so I can solve this problem and find out where the miscommunication was?
My Gas's reply04 Jan 2021, 12:01
Official
Good day Sir.
I viewed your profile and escalated the problem in November as we were struggling to collect empty cylinders. Will you please send me your email address so I can solve this problem and find out where the miscommunication was?
I viewed your profile and escalated the problem in November as we were struggling to collect empty cylinders. Will you please send me your email address so I can solve this problem and find out where the miscommunication was?
My Gas's replyOfficial
04 Jan 2021, 14:18Thank you so much for your details. I will pass this along to the relevant people.
Thank you for bringing this to our attention. Someone will be in contact with you.
Thank you for bringing this to our attention. Someone will be in contact with you.
My Gas's reply04 Jan 2021, 14:18
Official
Thank you so much for your details. I will pass this along to the relevant people.
Thank you for bringing this to our attention. Someone will be in contact with you.
Thank you for bringing this to our attention. Someone will be in contact with you.