My Gas - Simply the WORST - Dishonest, Dishonest, Dishonest!

Just shocking, started with dishonesty, moved through to ignoring me and has settled on sending me a letter of demand from their attorneys after THEY did not conclude a matter as per their written confirmation. I purchased 2 x 48Kg gas bottles to run our gas-powered geyser in March 2024. With just 2 adults in the house I expected each bottle to last at least 4-6 months. Imagine my surprise when, after 2 months the first bottle was empty. I reached out to Johan Moagi at My gas querying this. He confirmed the bottle was to be taken and tested with full report being sent to me. I arranged for the collection the next day. 4 days later no collection. i called John who9 explained that there was a delay, however if I ordered a replacement bottle the drop off/collection would be prioritised. I explained to him nothing would be happening until I received the test results back on the, what I believed, was an underfilled gas bottle. 2 days later the bottle was collected. 5 days later i received no news and when i called in I was told the bottle might have gotten ''mis placed'' but they would look through the yard and find it for testing. At this stage I knew something was up. I got Shaun Mackenzie's (Director) details and reached out to him giving him an outline of the events. He assured me a replacement bottle would be sent to me until all was resolved. To his credit a bottle was delivered within the next 2 days. Then the fun started....... I received an automated email with an invoice for the bottle. I contact John and he advises that since ''you contacted Shaun Mackenzie the issue is being dealt with by him''. i continue to receive these automated invoices and each time I contact John reminding him that I have not received the results of the test performed on my collected gas bottle and each time he acknowledges this and bounces me my email through to their finance department who do not seem to exist as I have never received even an acknowledgement from them of being aware of the issue. Suddenly in June 2024 I receive a letter of demand from their attorneys advising me to settle the payment ASAP or ''risk further action......''. They have all of the correspondence referring to my complaint and will hopefully have better luck than I in getting some answers.

The kicker - on the two occasions that My gas delivered/collected bottles from me their own drivers advised me that My Gas under fill their gas bottles. I had alerted Shaun Mackenzie to this information as I believed it is important that he, as a director, is made aware of what is happening in his business at ground level...... I never received feedback on that either...... Seems to be a trend.