False advertising and pathetic customer service from My Gas

Absolutely horrible experience from start to finish.

First, did not deliver when promised. I was promised that delivery would have been made on Monday 30 January with payment having been completed on Friday 27 January via Zapper. I say around like a fool awaiting the promised delivery, but no delivery took place and not even a courtesy email to inform me that no delivery will take place. After I had to email your support people, I am told that it was not delivered because "payment was not reflecting yet". Utter nonsense because Zapper payments reflect instantly. When I told your agent that Zapper reflects instantly and she must check your Zapper account, suddenly the payment was found. I eventually received the MY BALLOONS pack on Wednesday 1 February.

On the Saturday after receiving it (5 February), I started inflating balloons for the party. How disappointed I was when after INFLATING only 23 9inch balloons, the canister which promised to inflate 50 balloons, was EMPTY!!! Now I can understand if it was perhaps 2-3 balloons short, maybe I overfilled them slightly and that could account for a small shortfall. But LESS THAN HALF of the advertised amount? Totally unacceptable and nothing short of false advertising!!!

The whole reason I purchased the box was so that I did not have to drive all the way to the Crazy Store and back to inflate the balloons and could do so easily in my own home. Because of your false advertising, I still had to waste my time and money finishing the job at Crazy Store.

I lodged a complaint through your customer service email, and they said they will collect the empty cylinder on 7 February. Today is 20 February and I am still awaiting the cylinder to be collected.

Not once had their even been any hint of an apology for wasting my time and money with the false adverti*****t of your product, or the late delivery and non collection when scheduled, or the inconvenience that delaign with your company has caused from start to finish.

It is disgraceful how you can se a product that falls so far short of your advertised claims, and also provide such a "who cares" attitude to customer service.

Absolutely shocking and disgraceful