Worst service I have ever had

Item: My Debt Hero
Rating: 1
Author: sharon B

I have been trying to get a clearance certificate from January we phone they ask continues for the same paperwork we email we get put through from one person to another we whatsapp they lodge a ticket ask same questions and the cycle starts all over again. A person gets no where with these people and the reception sounds like she about to fall asleep. I have asked for relevant phone number or email to deal with the people that need to issue certificate and they don't reply

Helpful (0)

Replies (3)

My Debt Hero's replyOfficial

07 May 2024, 13:55

Good day Sharon. We have to follow the process set out by the NCR and need to obtain paid up letters from credit providers. They unfortunately take very long but we continuously follow up with them and even lodge complaints against them with the NCR. We apologise for the delay but we are working hard on your matter. Your customer care agent will contact you soon.

My Debt Hero's reply07 May 2024, 13:55

Official

sharon B's updateReviewer Update

07 May 2024, 14:20

I obtained all the paid up letters and sent it through

sharon B's update07 May 2024, 14:20

Reviewer Update

I obtained all the paid up letters and sent it through

sharon B's updateReviewer Update

07 May 2024, 14:23

So when I emailed the first time I sent every single one from credit providers so I did the job so you didn't have to do it so that excuse can't be used

sharon B's update07 May 2024, 14:23

Reviewer Update

So when I emailed the first time I sent every single one from credit providers so I did the job so you didn't have to do it so that excuse can't be used