Worst experience with my debt hero

Worst experience in my life. My email to a manager and no response since this morning.

Attention Jaydene.

I am extremely disappointed and unhappy with your organization.

I kept getting notifications if a payment debit order that was loaded when I inquired to join your company since 4th of February 2026.

I continually phone and messaged to inform you guys that no debit orders are to go off untill I am an approved accepted customer of yours.

In March a debit order was processed without me being a confirmed client of yours.

It has been a battle since then.

I have also indicated from the beginning that I will not want a debit order but would pay by eft.

In the original contact with your organization I was told NO UPFRONT FEES IS REQUIRED.

By debiting my account your organization now claims your fees needs to be paid first. UNACCEPTABLE.

This has now thrown me into arrears with my credits, causing unnecessary stress and anxiety.

This process was told to be nothing but stress free.

I have spoken to Jacque Skippers again this morning requesting a formal letter from you to my creditors explaining your organization's unprofessional conduct.

Upon doing more investigation into my debt hero it has become clear that your organization is not above board, transparent and definitely not professional.

I WANT MY CREDITORS PAID IMMEDIATELY OR REFUNDED AND THE ENTIRE THING BE CANCEL.

YOU ARE TO CANCEL ALL FUTURE DEBIT ORDERS IMMEDIATELY.

A request for transfer was done by my debt hero on the 25th on the 30th Debt care as informed me that the transfer was approved.

PLEASE SEE ALL SCREEN RECORDINGS ATTACHED.

If I do not get a satisfactory outcome today I will revert back to the NCR to continue with my complaint about your organization. .