Worst experience of my life was asking them for help.

I app**** in January. Received very little feedback. Got a call to say their debit order will go off in March (called on the 18th) and an assurance everything was in order and my creditors were informed. They deducted their debit order before sending all cancellation documents to my creditors and leaving me in greater debt when those creditors took their payments. I called and received no feedback. A short email to say everything was resolved and case closed. I would reply to that email and the cycle would continue. Eventually spoke to a manger but nothing changed. I have received empty promises of refunds. 10 to 15 workdays to give me a refund? (Keep in mind the time of year with Easter holidays) By the time I eventually get my refund, and I am starting to doubt that I will get it, it will be payday again. All my other debit orders failed adding more cost to an already burdened account. I was better off before I reached out to them for help. Do your research. Don't make my mistake. They do not accept of responsibility. I am glad for all the people they have helped but I will never recommend them. Doing everything I can to find alternatives because I don't see myself working further with this company.