Upon going on retirement, I saw their advert and enquired how they could help me. From the onset I have informed that I am not at liberty to submit documentation in any other different form, other than email. You get to speak to different account handle

Upon going on retirement, I saw their advert and enquired how they could help me.

From the onset I have informed that I am not at liberty to submit documentation in any other different form, other than email.

You get to speak to different account handlers and one does not seem to know what the other is doing. They simply just respond to their last entry.

Their clients do not enjoy priority. I was not able to provide their attorneys with my documentation through post or courier. Which in my understanding made it difficult for them to proceed with my case to court, or whatever their process is.

In the meantime, I have been making payment to their account. I am in a situation where my name is now flagged and they have not honored what I have paid them for.

Speaking to other experts, I was told that based on the calculation of my debt, they were not supposed to have taken my account and should have left me with the arrangement I had with my debtors.

I made numerous payments to which I have received no service. I have requested a refund and am being ignored. They have so many different people you speak with, and one just have no progress on your matter.

I am seeking legal assistance in order to receive my refund because it is not a small amount.