TC
Thabile C
1 reviews | Active since Feb 2026
10 Feb 2026, 08:22
Unacceptable Non-Response and Poor Service
DebtHero has shown a consistent lack of professionalism. Repeated requests for essential information were ignored or met with generic, irrelevant replies. Communication eventually stopped altogether, with no acknowledgements or responses to my emails.
This level of disregard during an active debt review process is unacceptable and reflects a serious failure to meet their basic obligations.
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My Debt Hero's replyOfficial
13 Feb 2026, 12:35Hi Thabile, we’re sorry to hear about your experience and the concerns you’ve raised regarding communication and follow-ups. This is not the level of professionalism we aim to provide, especially during an active debt review process. For privacy, security, and regulatory reasons, we’re unable to discuss account-specific matters on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so our Customer Care Team can review and assist you appropriately: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***.
My Debt Hero's reply13 Feb 2026, 12:35
Official
Hi Thabile, we’re sorry to hear about your experience and the concerns you’ve raised regarding communication and follow-ups. This is not the level of professionalism we aim to provide, especially during an active debt review process. For privacy, security, and regulatory reasons, we’re unable to discuss account-specific matters on this platform. Please provide your client reference number or account-linked details via one of the secure channels below so our Customer Care Team can review and assist you appropriately: https://mydebthero.co.za/support | (+27)21 *** | WhatsApp *** | ***.