TC
Thembi C
1 reviews | Active since Mar 2018
27 Mar 2025, 17:06
They haven't paid my creditors
They haven't paid my creditors. African bank. I've been getting threatening messages that my account is arrears. When I forward the messages they keep on telling me that they have paid. Lately I cant get them telephonically. The phone and their WhatsApp is automated. They sent me an email to say I must tell creditors that I will report them to the ombudsman if they keep on threatening me because they have paid them. African bank has just sent me the statement to prove that they didnt pay. MFC/ Nedbank also cited non payment for February. Each time I send someone new tell me that my account is now managing my account. First it was Jasmine, Lorensha, Jayden Solomon the list is endless.
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My Debt Hero's replyOfficial
23 Sept 2025, 14:26Hi Thembi, we’re very sorry to hear about your experience and the stress this has caused, especially with creditors continuing to send arrears notices. You should never feel left without clarity on payments. Please know that My Debt Hero is a registered debt counselling firm regulated by the NCR, and creditor payments should be accurately reflected.
We’d like to urgently escalate your case, confirm your payment status, and liaise directly with your creditors to resolve this matter. Kindly contact our Customer Care Team at https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can prioritise this immediately.
My Debt Hero's reply23 Sept 2025, 14:26
Official
Hi Thembi, we’re very sorry to hear about your experience and the stress this has caused, especially with creditors continuing to send arrears notices. You should never feel left without clarity on payments. Please know that My Debt Hero is a registered debt counselling firm regulated by the NCR, and creditor payments should be accurately reflected.
We’d like to urgently escalate your case, confirm your payment status, and liaise directly with your creditors to resolve this matter. Kindly contact our Customer Care Team at https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email *** so we can prioritise this immediately.