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Anene C

1 reviews | Active since Apr 2024

15 Apr 2024, 13:38

The worst experience

My Debt Hero service is very bad you cant even phone and put through to your Debt counsellor. They operate like a call centre. You speak to a different agent everytime. My mfc nedbank debit order was still active and over R5000 deducted from my husband's account 24/25 March. They took 3 weeks to get through to the right person at mfc nedbank. I spent 3 weeks phoning my debt hero and mfc to be refunded and I sent numerous emails. I want to be transferred to Debt Busters now the debt counsellor is trying to retain me and delay the process, she also threatened not to assist me with my refund. She never wanted to help me and I don't want anyone to go through the same experience. I made a mistake contacting my Debt Hero for assistance.

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Replies (2)
My Debt Hero
My Debt Hero's reply15 Apr 2024, 21:49
Official
Good day Anene. We apologise if our service has not been as expected. We have tried our utmost to get you a refund from MFC but unfortunately we have to wait for their response which takes 7 to 10 working days. We are following up regularly and will keep you posted.
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Anene C's update15 Apr 2024, 23:44
Reviewer Update
Noted. However it does not help when I have a query and everytime I send a whatsapp or phone your work number, I receive different feedback from a different person everytime. This is unprofessional and chaotic. It is no use having many communication channels available yet I need to investiage and phone more than one debt hero employee in order for my query to get attention. I have gotten to a point where people say I am gatvol. I have no better words to explain. I recently spoke to a debt counsellor telephonically, she was cold, in denial and not willing to understand my situation. She mentioned you have international clients but what does that got to do with my treatment as a local client. This is not how a client should be treated and this few weeks has been a waste of my time.