JH
Jolene H

1 reviews | Active since Apr 2014

06 Oct 2025, 16:10

Promised no additional debits, Cheslin Fortuin ****!!!!!!!!!!!!!!!

Worst decision I have ever made to join a company..... however, I was hounded by My Debt hero aka Cheslin Fortuin, who kept on calling me after I accidently selected their ad on Facebook. He was very polite and charming, made it all sound so great, with an exceptional quote, which to my own detriment, I accepted. Nobody wants to admit they are battling to make ends meet.

On a voice recorded line, I was informed, no other debits would be deducted from my account, aside from the quoted amount for their organization. Regrettably, this was not the case. I implore you to please take a listen to the recording. I am under debt review, with debits that were deducted from my account, and I was unable to pay my rent, my landlord has given me notice.

Between Cheslin and someone by the name of Oyintanda Madlebe it has been 2 weeks... and all I got was your query was esclalated. Nothing else.. never again... you hear nothing, this being after i send emails every single day, no feedback, no reply... the worst.

Please, do you yourself a fav, if you ever consider debt review, please give My debt hero the biggest skip, or scroll to the left....

I regret it all.

0
Replies (1)
My Debt Hero
My Debt Hero's reply10 Oct 2025, 17:34
Official
Hi Jolene, we’re very sorry to hear about your experience and the distress this situation has caused. What you’ve described is deeply concerning and not the standard of service we aim to provide. Please know that My Debt Hero is a registered debt counselling firm regulated by the National Credit Regulator (NCR), and all communication and payment authorisations must follow strict compliance processes.We’d like to urgently review your case, including the recorded call and debit details, to investigate your concerns and ensure everything is handled correctly. Kindly reach out to our Customer Care Team at https://mydebthero.co.za/support, call (+27)21 ***, WhatsApp ***, or email ***, so that this can be prioritised for immediate investigation.