Poorest Customer Service ever.

The poorest service ever received. Don’t even consider them. My debt is worse than it was before I considered them. Most of my instalment fees went for admin and legal, the bare minimum went towards my debt. When u ask your Consultant appointed to you to answer your emails or call you, she never did. When you decide to cancel your agreement with them then suddenly all of them email or phone you. The worst ever. My understanding was the 1st instalment will be for admin and legal the rest there after will go towards my debt, boy was I mistaken. I started in Feb, and sent all the documents they requested. Now in June I was requested to send it again, then I refused cos what happened to the ones I sent them in February. When I email Amber Isaacs the consultant appointed to assist me, to contact me even ask one of her colleagues to phone me, she never did. I work in retail, and I know first hand how customer service works. I even got messages from one of my creditors saying that I did not make payment as agreed. *Please don’t phone me after you read this, I won’t answer any email or calls from you*