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christelgy C
1 reviews | Active since Jan 2017
11 Jul 2023, 14:32
Poor service and no communication
They only help until they don't, took my money two months after I canceled as they could not help me. Now refuse to refund saying I never canceled. They also never get back to you to inform you of status, even af emails and whatsapp sent. Thanks to them I am now on street
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My Debt Hero's replyOfficial
17 Jul 2023, 14:47Good day Chistel. Your cancellation request was received after three months in the debt review process. We explained to you that we must follow the NCR regulations when consumers want to cancel. If you are willing to follow the process explained to you, we can assist you. Please contact our office if you want to proceed with your cancellation. Regards
My Debt Hero's reply17 Jul 2023, 14:47
Official
Good day Chistel. Your cancellation request was received after three months in the debt review process. We explained to you that we must follow the NCR regulations when consumers want to cancel. If you are willing to follow the process explained to you, we can assist you. Please contact our office if you want to proceed with your cancellation. Regards