EC
Ethan C
1 reviews | Active since Sept 2019
05 May 2024, 23:18
Poor customer service.
Poor and slow customer service.
Inconsistant debit order dates, recently the 1st was a public holiday, and they didnt debit my account, then the 2nd, 3rd and 4rh went by, nothing, and my creditors remain unpaid. I Was promised zinzi would call me after logging a email ticket but no phonecall. They have always been slow to asist clients and seemingly dont care about clients who dont bring in as much cash. They give preferance to clients they can profit from is the impresion i am getting. It looks like they respond quicker to these reviews than their actual emails, which is why im here. Pittifull that a client needs to make their complaint public in order for it to be attended to. They have a ticket logging system in place, i logged mine on 2 May, number given - 6697 logged another now, number 7016, thats 319 complaints or queries on their desk in the past 3 days... So i wont get noticed unless my complaint stands out from the rest.
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Replies (2)
My Debt Hero's replyOfficial
06 May 2024, 07:21Good day Ethan. Unfortunately debit orders do not run on public holidays. We have received your ticket and we are attending to it. Our office will be in contact with you today.
My Debt Hero's reply06 May 2024, 07:21
Official
Good day Ethan. Unfortunately debit orders do not run on public holidays. We have received your ticket and we are attending to it. Our office will be in contact with you today.
EC
Ethan C's updateReviewer Update
06 May 2024, 08:51Your debit order is supposed to run on the last day of the month. It ran on 29 April (monday) , insread of the 30th(tuesday)
Thats why this isssue is happening.
Nothing to do with the public holiday, because the public holiday was on the 1st of May(wednsday)
Are you saying that your company only runs one debit order? No follow up debit order? And you didnt check that before replying?
1. Why did the debit order run one day before my salary date when Every month prior, the debit order ran on the last day of the month.
2. Why was there NO COMMUNICATION FROM YOU after the debit order failed. I had to contact you otherwise you would have done nothing.
3. Why is there no follow up debit order, when even my rental company had follow up debits in place.
4. Why Did Zinzi not contact me on friday after i was told at 10 am on friday that i would be contacted, and also followed up at 11 am the same day on the ticket sitting with Oyintanda?
Why would i make a manual payment when i pay you admin fees to get this stuff done? I also dont trust you enough any longer to make a manual payment, knowing that i am on debit order, and then Zinzi wakes up one day and debits me anyway, leaving me with no money at all.
If your going to ***** up my credit rating by messing up my debit orders, every time theres a weekend or public holiday close to my debit order date, rather let me don manual payments only to my account with you. You need to pay my creditors in 2 days. (which is already late every single month) and you have no money from me but you have the facilities in place and you are paid by me to use those facilities.
I dont believe you will be in contact with me today. Because ive been promised that before with no results.
If your going to ***** up my credit rating by messing up my debit orders, every time theres a weekend or public holiday close to my debit order date, rather let me don manual payments only to my account with you. You need to pay my creditors in 2 days. (which is already late every single month) and you have no money from me but you have the facilities in place and you are paid by me to use those facilities.
I dont believe you will be in contact with me today. Because ive been promised that before with no results.
EC
Ethan C's update06 May 2024, 08:51
Reviewer Update
Your debit order is supposed to run on the last day of the month. It ran on 29 April (monday) , insread of the 30th(tuesday)
Thats why this isssue is happening.
Nothing to do with the public holiday, because the public holiday was on the 1st of May(wednsday)
Are you saying that your company only runs one debit order? No follow up debit order? And you didnt check that before replying?
1. Why did the debit order run one day before my salary date when Every month prior, the debit order ran on the last day of the month.
2. Why was there NO COMMUNICATION FROM YOU after the debit order failed. I had to contact you otherwise you would have done nothing.
3. Why is there no follow up debit order, when even my rental company had follow up debits in place.
4. Why Did Zinzi not contact me on friday after i was told at 10 am on friday that i would be contacted, and also followed up at 11 am the same day on the ticket sitting with Oyintanda?
Why would i make a manual payment when i pay you admin fees to get this stuff done? I also dont trust you enough any longer to make a manual payment, knowing that i am on debit order, and then Zinzi wakes up one day and debits me anyway, leaving me with no money at all.
If your going to ***** up my credit rating by messing up my debit orders, every time theres a weekend or public holiday close to my debit order date, rather let me don manual payments only to my account with you. You need to pay my creditors in 2 days. (which is already late every single month) and you have no money from me but you have the facilities in place and you are paid by me to use those facilities.
I dont believe you will be in contact with me today. Because ive been promised that before with no results.
If your going to ***** up my credit rating by messing up my debit orders, every time theres a weekend or public holiday close to my debit order date, rather let me don manual payments only to my account with you. You need to pay my creditors in 2 days. (which is already late every single month) and you have no money from me but you have the facilities in place and you are paid by me to use those facilities.
I dont believe you will be in contact with me today. Because ive been promised that before with no results.