Poor consumer protection

I found this company’s information on my Instagram page.

I loaded my details to be contacted because I wanted information on how it works.

I received a call a day later and I asked the consultant Dylan to call me back after 5pm because of my work, he didn’t call back, he called the following day during office hours again asking me if he could instead call me back on the weekend to which I agreed.

My interaction with Dylan was good because he explained everything I asked about, then he asked me to approve the debit order on my bank account and before I approved it I explained to him that I didn’t want anything to be set just yet because I still had more questions, he confirmed that nothing was processed yet.

On the next business day, the Monday, I received emails from Leigh-Ann , they were contacting my creditors to cancel my debt without calling me back to again check that I wanted to proceed, especially after I explained to Dylan that I wasn’t sure if I wanted to go through with this, anyway I immediately requested via their WhatsApp number that I needed to be called back and I emailed Leigh Ann and Melisha that I didn’t want to proceed.

I received an email back stating that everything would be cancelled. A day later I received another email stating that the first section of the process was completed and the second section would commence, again I emailed stating that I wanted to cancel the entire application.

On 15/06 I received an email from Ghislane Robertson who said my cancellation was being processed and to this minute I haven’t received any confirmation that the application is cancelled only the false promise that the cancellation is being processed.

I am not impressed by this lack of assistance and lack of consumer protection at all.

If I don’t get this resolved today I will be going to the ombudsman because this pathetic!!!