Poor Communication & System

I have paid my last outstanding amount last month (March 2024), but yet after being promised that nothing will be debited from my account in April 2024, they took the full debit order. I am frustrated as a ticket was logged as per the new procedure and since then have not heard anything from the agent that started assisting me, I was told that there is a 48 hour turnaround time that has come and gone and yet nothing about when my money will be refunded back to me. I was very impressed with Debt Restructs service, but since My Debt Hero took over it has been an ongoing struggle and they still need to issue my clearance certificate and close my file with them :-(