MN
Mariana N
1 reviews | Active since May 2024
09 May 2024, 16:24
Poor communication.
Since I joined My Dept Hero I struggled. Eventually it got better until Wes bank called and mailed me that my account is in arrears with almost R9 000. I lodged 2 complains on the w app complaint group and received 2 ticket numbers, contacting and calling them leaving messages on a daily basis but nobody seems to give attention to my problem. Wes bank is in the process to be handed over. Oyintanda is dealing with my case. The last email was on Tuesday the 30th of April which states that the legal team will advice accordingly. Since today the 9th of May still nothing.
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My Debt Hero's replyOfficial
09 May 2024, 16:30Good day Mariana, in terms of your new debt review proposal the first and second months payments go towards the debt counselling and legal fee (as is stipulated by the NCR in their fee guidelines). Wesbank may not proceed to enforce legal action until the debt review process has been terminated. Your new proposal has been sent to Wesbank and we await their consent to the new proposal. Our office will contact you shortly.
My Debt Hero's reply09 May 2024, 16:30
Official
Good day Mariana, in terms of your new debt review proposal the first and second months payments go towards the debt counselling and legal fee (as is stipulated by the NCR in their fee guidelines). Wesbank may not proceed to enforce legal action until the debt review process has been terminated. Your new proposal has been sent to Wesbank and we await their consent to the new proposal. Our office will contact you shortly.