UM
Unathi M

1 reviews | Active since Sept 2016

16 May 2023, 17:50

Please return my R5,700 back, I can't even afford food or anything because of this huge amount that has been deducted from me, please return my money back please.

Dear Hello Peter Team

I would like to request to be assisted with the company name by Debt Hero, i was in communication with them some time last week, i communicated with one of the consultants and in my conversation with the lady i was not clearly informed that an amount of R5,700 will be deducted on my account, that was not put in clear mode to me, and on top of that the email confirming this deduction, i never saw it up until today when i came back from sick leave, eversince my husband passed away, my finances have been depreciating in fast pace speed, i have not been able to afford anything with my salary because the money for my late husband's estate has not yet been released to me yet so this makes it very difficult for me to afford everything on my own, i am in debts already, i am behind with my kids's school fees and i can't even afford food this month because for me this amount is too huge, please help me to request Debt Hero to please return my money please, i don't remember confirming this amount at all, please i also have my sick mom staying with me and tomorrow i am about to be admitted in hospital because of my health please somebody help me in this regard. i don't want this debt review anymore because now it has inconvenienced me in a big way.

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Replies (3)
My Debt Hero
My Debt Hero's reply24 May 2023, 09:29
Official
Good day Unathi. Our offices have been trying to get hold of you to try and assist you. We confirm we did receive your first payment and that the amount has been distributed. If any other credit providers also deducted money, please urgently let us know who so we can address the issue. We will try and get in contact with you again. Regards 
UM
Unathi M's update24 May 2023, 12:45
Reviewer Update
Good Day

This is not the response i was expecting, i want to cancel this and get my money back, I don't want to negotiate with anyone, just cancel this thing under my name and return my money, yesterday i also have proof that Bayport has called me to also inform me that they have not yet received any payment from you, and also my other debts have not been paid on this amount that you have already deducted, please i don't want to be part of this debt review process, cancel my account and return my money because this is beginning to affect my health and my well-being in the house, currently i have nothing in the house for up keep because you have taken all my money. i need help to cancel this that is all i am asking for.
My Debt Hero
My Debt Hero's reply26 May 2023, 10:03
Official
Good day Unathi. Our office will be in contact with you to explain the withdrawal guidelines.